Privacy Policy 916 Kiss – We Take Care of Your Data

Welcome to the Privacy Policy page 916 Kiss. This document provides a detailed explanation of how the platform 916 Kiss – accessible at https://916kiss.biz – handles your personal information as a member or visitor of our website.

We at 916 Kiss understands that privacy is a matter of utmost importance to Malaysians. Your trust is our most valuable asset, and we will never treat your personal data carelessly. This Privacy Policy has been developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management.

The scope of this policy covers all services provided by 916 Kiss including the main website, mobile app, online slots, live casino, Sports Betting (football, badminton, cricket, e-sports), customer support services and all our official communication channels including live chat, email and WhatsApp.

916 Kiss only collects personal data that is strictly necessary to provide our services safely and efficiently. The following are the categories of data we collect:

Identity Data:

• Full name as stated on your MyKad or valid Malaysian passport.
• National Identity Card number (MyKad) or passport number for KYC verification purposes.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Gender and Malaysian nationality or residency status.

Contact Data:

• An active email address used for account communications and verification.
• Malaysian mobile number (in +60 format) for OTP verification and security communications.
• Residential address, if required during higher-level verification processes.

Financial Data:

• Malaysian bank name and bank account number used for withdrawal of winnings.
• Registered e-wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay).
• Records of deposit and withdrawal transactions in Malaysian Ringgit (RM).
• DuitNow or FPX details associated with your account.

Platform Usage Data:

• Gaming records including slots, Live Casino, Sports Betting and e-sports.
• Login history, IP addresses and device information used.
• Game preferences, account settings and claimed bonus records.

916 Kiss collects your personal data through several transparent and lawful methods. We ensure you are always informed of such collection:

• Registration Form: When you register a new account at 916 Kiss, you are required to provide basic information such as your name, email address and phone number.
• KYC Process (Identity Verification): To process your first withdrawal or when certain thresholds are reached, we require a copy of your MyKad or passport along with a recent bank statement.
• Financial Transactions: Every time you make a deposit via Touch 'n Go, GrabPay, DuitNow or FPX, your transaction details are automatically recorded for security and accountability purposes.
• Platform Usage: Our system automatically records your gaming activity, including slots played, sports teams wagered on and jackpot win records.
• Cookies and Tracking Technologies: Our website uses cookies to enhance your experience. For more details, refer to Section 7.
• Customer Support: When you contact our support team via live chat or email, the conversation is recorded for quality and training purposes.
• Referral If you registered via a referral link, we record that referral relationship for commission programme purposes.

Personal data collected by 916 Kiss used solely for the following purposes. We will not use your data for any other purpose without obtaining fresh consent from you:

• Account Management: Creating, maintaining and managing accounts 916 Kiss yours includes the login process, security settings, and identity verification.
• Transaction Processing: Processing deposits in MYR via Touch 'n Go eWallet, GrabPay, Boost, DuitNow, and FPX; as well as withdrawal of winnings to your bank account or e-wallet.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, duplicate accounts, and unauthorised use of the platform.
• Legal Compliance: To fulfil legal obligations under the PDPA 2010 and applicable reporting requirements in Malaysia.
• Service Communications: Sending important notifications about your account, transaction confirmations, policy changes, and security information.
• Marketing (With Consent): Sending promotions, bonus offers, the latest Sports Betting updates and relevant content — only if you have consented to receive them.
• Service Improvement: Analysing usage patterns in aggregate (not individually) to enhance the platform experience 916 Kiss as a whole.
• Customer Support: Providing technical assistance and resolving complaints or disputes that you raise.

916 Kiss does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, in the following limited circumstances, we may share your data:

• Payment Service Providers: Required transaction information is shared with payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay operators, and Malaysian banks providing FPX and DuitNow services. They are bound by strict confidentiality agreements.
• Technical Service Providers: Hosting companies, cybersecurity services and IT infrastructure providers that assist in operating the platform 916 Kiss may have limited access to your data within the scope of their work only.
• Statutory Authority: Where required by Malaysian law, court order or official investigation, we may be obliged to disclose certain data to the relevant authorities.
• Fraud Prevention: In cases of suspected serious fraud or money laundering, relevant information may be shared with enforcement agencies or the financial institutions involved.

916 Kiss continuously invests in the latest cybersecurity infrastructure to protect your personal data and financial information. Our security measures include:

• 256-bit SSL Encryption: All communications between your browser or application and our servers are encrypted using TLS/SSL 256-bit protocol — the same standard used by Malaysian online banking.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA via SMS OTP to protect your account from unauthorised access.
• 24/7 Monitoring: Our cybersecurity team monitors the system 916 Kiss at all times to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: We conduct penetration testing and independent security audits at least twice a year.
• Internal Access Controls: Only specifically authorised personnel may access member personal data, and all access is logged and monitored.
• Secure Data Centre: Your data is stored in licensed data centres in Malaysia that meet the highest physical and digital security standards.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You are also responsible for keeping your password and account login credentials safe. 916 Kiss you.

Website 916 Kiss uses cookies and similar tracking technologies to enhance the user experience and analyse usage patterns. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core website functions such as login sessions, security, and language preferences. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the website 916 Kiss — the most frequently visited pages, time spent on the platform and any errors encountered — to help us continuously improve our services.
• Functional Cookies: Saves your preferences such as language, display format and game settings so you don't have to reconfigure them every time you log in.
• Marketing Cookies (With Consent): With your consent, these cookies help us display relevant ads and measure the effectiveness of our marketing campaigns.

In addition to cookies, we also use web beacon and pixel tracking technologies in our email communications (if you are subscribed) to measure open rates and the effectiveness of the content we send. You can disable this by unsubscribing from our marketing emails.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 916 Kiss:

To exercise any of the rights above, please contact our Data Protection Officer by email at privacy@916kiss.biz or via 24/7 live chat. We will respond to all privacy-related enquiries within 3 working days.

916 Kiss is an online entertainment platform dedicated to individuals aged 18 years and above only. We take our responsibility seriously to protect children and minors from accessing online gambling platforms.

• We do not knowingly collect any personal data from individuals under the age of 18.
• Our registration process is designed to verify applicants' ages through date-of-birth checks and a KYC process.
• Should we discover that data belonging to an underage individual has been inadvertently collected, the account will be immediately closed and all associated data will be deleted.
• Parents or guardians who become aware that their child has registered on our platform without consent are requested to contact us immediately at support@916kiss.biz.

916 Kiss reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, Malaysian legal requirements or industry developments. Whenever amendments are made:

• The "Updated" date at the top of this page will be revised to reflect the date of the latest amendment.
• For material amendments that significantly change how we handle your data, we will notify you via your registered email or in-account notification at least 14 days before the changes take effect.
• For minor amendments such as language corrections or clarifications that do not affect your rights, a notice will be displayed on the website only.
• Continued use of the platform 916 Kiss after the amendment's effective date will be considered your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically. If you do not agree with any amendments, you have the right to close your account before the changes take effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 916 Kiss, please contact our Data Protection Officer (DPO) through the following channels:

Our team will respond to all privacy-related enquiries within 3 business days. For more complex cases such as data access or deletion requests, the process may take up to 21 business days in accordance with the PDPA 2010.